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  • Post in a Pandemic

    Post in a Pandemic (without Super Hero Powers!)

    Within Australia we use road transport and getting post from one state to another is currently very tricky. The need for permits and backlog of post due to COVID are slowing down the process and this means that your order will take a little longer to get to you.
    Put simply, when a parcel leaves our warehouse it makes a number of stops:
    1. From our warehouse it then travels by road to a sorting facility (currently delayed due to high volume of parcels)
    2. Then the parcel travels from our local sorting facility to the closest delivery depot to your location and is sorted once more (again delays due to high demand)
    3. The parcel is then scheduled for delivery from depot to the final destination - you! Note: If you are lucky enough to live in a beautiful remote or rural area your local delivery person will probably be taking over the run and this will also add time to delivery.
    So as you can see your parcel has to make quite the journey with multiple pit stops along the way. So please be patient during this time and if you do have concerns about the whereabouts of your parcel, please follow these steps:
    1. Check the delivery tracking link provided to you via email from Aroma Bottles 
    2. If your tracking indicates your parcel is in transit, then it most likely is and hopefully it will be with you shortly
    3. If you suspect for some reason that the parcel may be lost or it says that it has been delivered but you have not received it, select the 'missing parcel investigation' button on the tracking page 
    4. Once you have launched an investigation, the Sendle team will start looking into where your parcel is and do their best to get it to you asap, however please be mindful that with so many more parcels being delivered around the country at the moment, the sendle support team are experiencing a higher than usual number of customer enquires and so again your patience is appreciated.  
    Please remember that Aroma Bottles have no control over the postal system and although we will do everything possible to liaise on your behalf, the result will often be to wait until the courier arrives at the door.
    We are doing our best to process orders as quickly as possible from our end and get your goodies moving as fast as we can but we request that you please be patient with the delivery system while is it is under the strain of the pandemic.
    Thank you once again for continued patience.
    Sarah and Tanya x
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