Aroma Bottles Rewards FAQ's

Aroma Bottles Rewards 
Frequently Asked Questions

What is Aroma Bottles Rewards?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals, purchases and more. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

What activities can I earn points for?

You can earn points for all sorts of activities, including referring friends, and making purchases. Refer to above or once you are logged in as a member your rewards dashboard will remind you what you can earn rewards points for and how.

How do I earn points for referring friends?

Receive 250 rewards points for each friend you refer once they make their first online purchase with Aroma Bottles.

In order to receive your referral rewards, your friend must purchase via the online link you have provided them with, if they don’t, unfortunately no points will be awarded.

Not only are you rewarded for your referral, but your friend will receive 10% off their first order excluding delivery.

Follow the prompts to refer a friend from your rewards account dashboard - it’s quick & easy!.

How do I view my point balance?

Once you are logged into our website as a member, your point balance is on every page via the rewards widget located in the bottom left corner for the page.

How do I redeem my points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

  • Approved: These points can be redeemed on rewards immediately

  • Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for the system to process your activity and provide your points.

You must be logged into your account before making your purchase, following our Facebook page and Instagram page in order to earn points. 

When referring a friend, you will be rewarded with 250 points once the referred friend has made their first new purchase using the link you have provided. If they don't use the link you have provided them with or via the referral email you have sent to them, they will not receive their 10% discount and you will not receive points for referring them unfortunately.

Can I earn points retrospectively?

Unfortunately not. So please remember to login to your account, each time you visit our online store.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our online contact form here.

 For more terms & conditions