Returns, Refunds and Exchanges
If your order sadly arrives damaged or incomplete, please contact us via email including photographs of what you have received. We will find a fast solution. Aroma Bottles will cover shipping costs to re-send broken or incomplete orders. It is our top priority that our customers are 100% satisfied with our products.
For hygiene reasons, Aroma Bottles does not except returns or offer refunds due to change of mind. Before submitting your order please make sure you read all descriptions and view all of the images provided for each product.
- It is the responsibility of the customer to test and check all products upon receipt. We will gladly exchange any faulty products within 25 days of purchase. If you wish to lodge a claim please contact us via email. All faulty items are to be returned to Aroma Bottles for fault testing. Upon receipt of faulty Items, Aroma Bottles will arrange replacement goods and send shipping invoice through to the customer for payment before re-sending.
- Postage of returned items will be at the responsibility of the consumer.
- Items that fail testing for vinegar use, user error or maltreatment will not be replaced.